Terms and Conditions

MrCad Company Policies

Making A Purchase

Making a purchase is extremely straight forward. As you are browsing through our online catalogue, simply click on the "Add to Basket" button next to any items that you wish to purchase. These items will then be added into your "shopping cart."
Once you have added all the items you wish to purchase to the "shopping cart" and finished browsing, simply click on the "Checkout" button and you will be taken to our secure server. Here you will be asked to input your payment and delivery details.

If you are shopping from outside the United Kingdom, place your order as detailed above, and your credit card company will automatically convert the transaction into your own currency at the prevailing rate of exchange

We accept Visa, Mastercard, and the UK based Switch, Solo and Delta debit cards.

PLEASE NOTE: We do not charge for any item until it is ready to ship.

Shipping And Handling

UK Shipping:

We now offer three Shipping options for items being delivered to the UK

If you would like any more info on any of our shipping charges please send us an email on sales@mrcad.co.uk

Delivery Schedule

We now aim to despatch orders within 1-4 working days.

If you have any special requirements or need something in a hurry, you can email us on : sales@mrcad.co.uk

As standard we send UK items Royal Mail First Class, although this should take 1 working day please be aware that depending on the time of year there can be some delays. As a rule we prefer to say that orders normally take approx 1-14 working days to deliver within the UK and just a few days more for destinations outside of the UK.

If it is going to take longer we will contact you right away.

Back Orders

If your item is not in stock and if we can order the product again, we will order it for you.

You will always be emailed with the option to cancel your order if you would rather not wait and have the item on back order.

Tax Charges

All prices include V.A.T. charged at 20%

VAT No.: 625 638 918

Co. Registration No.: 276995
Place of Registration: UK

Credit Card Security

All credit card numbers are encrypted using 128 bit encryption (look for the gold padlock at the bottom of your browser when at the "checkout").

Credit Card numbers are only decrypted after they reach our computer.

Credit Card numbers are not held in clear text anywhere on the web.

Guarantee

We provide a 3 month guarantee on most of our used products and a full 1 year on all our new products in the event of a manufacturing fault.

Complaints

In the unfortunate event you need to make a complaint you can contact us by phone on +44 (0) 20 8684 8282 or emailing us direct via: sales@mrcad.co.uk
We aim to acknowledge any complaint within 2 days and resolve it within 7 days. We will endevour to keep you informed throughout the process.

Returns Policy

Returns Policy - Unwanted Goods
In accordance with the European Distance Selling Regulations 2000 we offer you the right to cancel your purchase without specifying a reason, as long as it is within the cancellation period.
The cancellation period expires 7 working days from the day after the day that you receive your goods.
Should you wish to exercise this right simply notify us at sales@mrcad.co.uk and we shall refund your money within 30 days of receiving notification.

Please return all unwanted goods to our correspondence address (as detailed above) and kindly note that we reserve the right to make a deduction from the refund to cover the direct costs of collecting the goods if they have not been returned to us.

Returns Policy - Faulty Goods
In the unfortunate event that you receive faulty or damaged goods, a replacement or refund will be arranged, whichever you prefer. Please contact sales@mrcad.co.uk and return the goods by mail (recorded delivery please) to our correspondence address (as detailed here.) We will refund your postage costs and arrange the replacement / refund within 14 days of receipt of the goods.
Kindly note that in order for a refund of postage costs to be arranged, a postage receipt from the post office must be included with the goods.

Changes to these policies

If we decide to change any of these policies, we would post such changes on this page so that you are always aware of what information we have modified, how it will affect you and under what circumstances it applies.

1st December 2011

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